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“I just joined the company — how am I supposed to know who my 1st and 2nd supervisor are?” — User Interview, New Employee

💥 Key Problems on New Employee

• Users are required to input two levels of supervisor during a request.

• New employees often don’t know who their supervisors are, or the hierarchy structure in general.

• Lack of visibility: organizational structure is not accessible or only visible to stakeholders.

• Creates confusion, delays, and incorrect submissions in the request process.

🧪 Initial Hypothesis

If we enable new employees to view their own team structure directly from the system — from their level up to level 2 supervisors — they can submit requests correctly and confidently, without needing external clarification.

🔬 Research Highlights

• 60% of newly onboarded employees did not know who their level 2 supervisor was.

• Only HR and management roles had access to the full organizational chart.

• 1 in 3 onboarding tickets were about “Who should I list as supervisor?”

🛠️ Solution: “My Org Structure” in My Teammates Menu

🔹 Design Decisions:

• Added a new feature in the existing “My Teammates” menu.

• Display a visual org structure that shows:

  • The user’s current level

  • Direct (Level 1) Supervisor

  • Second (Level 2) Supervisor

• Designed as a collapsible tree layout, mobile-optimized for quick scan.

• Clearly labeled “Who approves your requests” with role and name.